My Heathrow is a central online account and portal that brings together Heathrow's products, services, and the Heathrow Rewards programme. With a My Heathrow account you can manage bookings, collect, spend, or convert Heathrow Rewards points with Heathrow and its partners, and access special offers and prize draws.

Heathrow Rewards is Heathrow’s loyalty programme, designed to reward you for spending on services like Official Heathrow Parking, Fast Track, lounges, and purchases at participating partners.

You can register online using a valid personal email address. To complete registration, you’ll need to set a password and choose an authentication method for added security. Once registered, you will be automatically enrolled for Heathrow Rewards.

It is not possible to opt out of Heathrow Rewards if you hold a My Heathrow account. However, you are not obligated to use your Heathrow Rewards card when making purchases, or to spend or convert points.

Yes, you can purchase any Heathrow products or services as a guest. However, you won’t be able to earn, spend, or convert Heathrow Rewards points without a My Heathrow account.

Once registered, you can access your account through the My Heathrow website or the Heathrow App using your registered email, password, and authentication method.

No, only one My Heathrow account per person is permitted. If you have multiple Heathrow Rewards cards, these can be merged by contacting Heathrow Customer Services.

You can reset your password via the sign in page of your My Heathrow account or in the Heathrow App.

As part of Heathrow's commitment to our sustainability policies, we no longer issue physical Heathrow Rewards cards. You can access your digital card on the Heathrow App. Please download the app from your app store and go to the 'Rewards' icon. This will take you to the sign in screen, where you can sign in using your registered email address and password. You can also choose biometric sign in for future use or download a copy of the card to your virtual wallet.

If your digital or physical Heathrow Rewards card is compromised or stolen, contact Heathrow Customer Services to cancel it and issue a replacement.

You can update your details such as name, address, and email, online through your My Heathrow account. If you have trouble updating your details, Heathrow Customer Services can assist.

Yes, you can close your account anytime via the My Heathrow website, in the Heathrow App, or by contacting Heathrow Customer Services. Please be advised that closing your account means that any unused Heathrow Rewards points will be cancelled, and this action cannot be reversed.

Your account will be closed if:
There is no account activity such as Heathrow Rewards Points earned, account access, or email engagement for 36 months. Or, if you hold multiple accounts.

You may be suspended if:
There is suspicion of misuse, fraud, or breaches of the Terms & Conditions.

During suspension, you may continue to collect Heathrow Rewards points on your purchases, but you will not be able to spend or convert Heathrow Rewards points. Heathrow may contact you for verification of purchases.

You earn Heathrow Rewards points by:

• Spending with participating Heathrow partners (1 Point per £1 spent).
• Exchanging currency at participating bureaux de change (1 Point per £10 exchanged).
• Pre-booking Official Heathrow Parking, lounges, or Fast Track services.
• Purchasing Heathrow Express tickets online or via the Heathrow Express app.

• Purchases of lottery tickets, tobacco, prescription items, infant formula, or gift cards.
• Transactions at excluded outlets such as the Post Office, hotels, petrol stations, and temporary retailers.
• Purchases made using other loyalty programme points, like Boots Advantage Card points, or with a credit note.

You can see the full list of exclusions in our Terms & Conditions, condition 10.  

Points remain valid for 36 months from the date of your last qualifying purchase or points conversion into Heathrow Rewards from a partner airline programme. If no qualifying activity occurs during this period, the points will expire.

Yes, you can transfer certain types of points up to 4 times per calendar year by contacting Heathrow Customer Services. Bonus points and Courtesy points are not eligible for transfer.

You can redeem points in the following ways:

• Digital vouchers: Each 500 Points = £5. You can create vouchers in the Heathrow App or My Heathrow website to use at participating outlets. You will need the Heathrow App to spend your voucher.
  
• Instant redemption: Use points directly at checkout for Official Heathrow Parking and some in-store purchases.

Yes, you can spend Heathrow Rewards points on pre-booked Official Heathrow Parking. Each 500 Points = £10 payment towards your parking booking.

• Digital vouchers: Created in advance and used in the Heathrow App for in-store purchases.
• Instant redemption: Heathrow Rewards points applied instantly for payment during checkout for pre-booked parking or for purchases in some participating stores.

Yes, you can convert Heathrow Rewards points to airline partner programmes at the rate specified in your My Heathrow account. Sign in, and then go to the the 'Convert' tab in the Heathrow Rewards section to select your airline programme.  Note that bonus points, courtesy points, and points received from any partner airline programme, or Rocketmiles, cannot be converted.

• Heathrow Rewards points for shopping and dining purchases are usually available in your account within 24 hours of the transaction, but may take up to 30 days to be confirmed and added to your balance.
  
• Heathrow Rewards points for Official Heathrow Parking, lounge bookings, Heathrow Fast Track bookings, Pay in Advance purchases from the Heathrow Reserve & Collect service, or refundable Heathrow Express tickets, will be awarded 24 hours after your booking commences, or your pre-purchased item(s) are collected.  

Heathrow Rewards Premium is awarded when you spend £750 or more within a calendar year with participating partners. Premium members receive an additional premium point for every standard point earned until the end of the following calendar year.

My Heathrow account holders have access to a range of exclusive promotions and prize draws.

Once signed in, browse your available offers and select any that you’d like to use.

Save the offer directly to your Heathrow Rewards card by clicking the “Save to card” button, or the + button in the Heathrow App. 

Once your offer is saved, simply present your Heathrow Rewards card at participating outlets or use it online, as specified in the offer terms, to enjoy your discount or Heathrow Rewards points bonus.

Your account is protected with multi-factor authentication for added security. Heathrow follows best practices to safeguard your data, but you are also responsible for keeping your login details secure.

Try resetting your password or clearing your browser cache. If issues persist, contact Heathrow Customer Services for assistance.

No, you can manage your account via the My Heathrow website. However, the Heathrow App provides additional convenience for accessing your Heathrow Rewards card. You will need the Heathrow App to use digital vouchers..