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If you've changed your mind about a purchase at Heathrow, don't worry. In most cases, we'll be happy to accept a return.
If there are any issues with your purchase – or you just changed your mind – we are pleased to operate a 60-day returns service. However, you should refer to our Returns Policy for full details of your eligibility to use this service.
If you are eligible, please download the Returns Form & Label to complete your return.
To return items purchased from them, please contact World Duty Free directly.
Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.
Contact our Shopping Services team if you have any questions about our Returns Promise or any other shopping service at the airport.