Instant Redemtion
Q: What is Instant Rewards?
A: Instant Rewards is the new alternative to paper vouchers. At participating outlets simply present your card at the point of purchase and request to redeem your Heathrow Rewards points as payment towards your purchase.
Q: Where can I use Instant Rewards?
A: Instant Rewards is available at the following outlets within Heathrow:
Bulgari
Burberry
Chanel
Collection
Jo Malone
M.A.C.
Prada
Rolex
Watches of Switzerland
World Duty Free
World of Whiskies
Q: How many Heathrow Rewards points do I need for Instant Rewards?
A: Instant Rewards can be redeemed in increments of 500 Heathrow Rewards points. Just like the paper vouchers, each 500 points is worth £5 to spend in participating outlets.
Q: How do I do it?
A: Let the store assistant know that you would like to use Instant Rewards. They will swipe or scan your Heathrow Rewards card and tell you the maximum value of the reward you can redeem. You can then choose the value you wish to redeem – you don't have to use the full amount.
Q: Can I redeem Heathrow Rewards points on the same day I have collected them?
A: No, you can only redeem Heathrow Rewards points available in your Heathrow Rewards account as of the previous day.
Q: How do I know how many Instant Rewards I can use?
A: Check your Heathrow Rewards points balance before you travel, or refresh your virtual card if you have Apple Wallet, so you know how many Instant Rewards you can redeem in-store. The store assistant can also confirm the maximum value of the reward you can redeem at point of purchase.
Q: What happens if I don't have enough Heathrow Rewards points to pay for the entire transaction?
A: You do not need to pay for the entire transaction with Instant Rewards. Simply pay for the remaining amount with another form of payment.
Q: Can I still use paper vouchers at participating outlets?
A: Yes.
Q: Can I use a combination of paper vouchers and Instant Rewards?
A: Yes.
Q: Can I use the virtual Wallet version of my Heathrow Rewards card?
A: Yes
Q: Are there any restrictions to what I can buy with Instant Rewards
A: Instant Rewards cannot be used as payment, or part payment, at betting shops, Post Offices, vending and gaming machines, petrol stations, staff restaurants, the BA staff shop, temporary retailers/services, Covid testing facilities, the Terminal Drop-Off charge, pay-on-the-day parking charges, purchases and fines paid to airlines such as excess or heavy baggage fees and upgrades, hotels and hotel parking facilities; or for Transactions in relation to the following: lottery tickets, tobacco products, medicine, prescription items, infant formula, the retailer's own or 3rd party pre-paid gift vouchers and cards, postage stamps, Pay as You Go Internet access, or flights and/or hotels booked at www.heathrow.com or for Transactions paid for using Boots Advantage Card points.
Q: What happens if I return my item/get a refund?
A: Where refunds are made through the Heathrow Shopper Promise service your points will be added back to your account when the refund is processed.
Q: I couldn't use my card because I was told it was unregistered. What can I do?
A: Unregistered cards are those where we do not have any member information associated with the card. To redeem any points for that account you must visit heathrow.com/rewards and register your member details. Click on the icon Start here/Register now and tick the box "I have a Heathrow Rewards card"
