Terminal 4 Priority Pick-Up
1. DEFINITIONS AND INTERPRETATION
1.1. Definitions
In this document (the “Terms and Conditions”), the following words and expressions shall have the following meanings unless the context otherwise requires:
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Airport
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means Heathrow Airport, London;
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Blue Badge Holder(s)
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means any persons qualifying for disabled parking permits under the Disabled Persons (Badges for Motor Vehicles) (England) (Amendment no.2) Regulations 2007 (or such relevant regulations as may supersede them);
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Heathrow Byelaws
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means the byelaws of the Airport, as updated and amended from time to time;
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Heathrow Website
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www.heathrow.com/terminal-4-priority-pick-up;
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Priority Pick Up
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means the single entry of a vehicle at the Terminal 4 Priority Pick Up zone to perform a passenger pick up (or for any other reason);
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Priority Pick Up Tariff
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means the price per Pick-Up as displayed on signage at the Airport and as advertised on the Heathrow Website;
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Priority Pick Up Account
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means any relevant account customers can create and use on the Heathrow Website including but not limited to a Personal Account, Business Account (as defined at clauses 4.5 and 4.6);
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Tariff Pursuit Notice or Parking Charge
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means the financial penalty imposed on vehicles that enter Priority Pick Up and fail to pay the tariff by midnight on the day after their visit
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Registered Vehicle
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means a vehicle that has been registered against a Priority Pick Up Account, including the provision of the VRN; and
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VRN
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means the vehicle registration number used when entering Priority Pick Up.
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1.2. Any reference in this Agreement to words and expressions importing the singular shall, where the context permits or requires, include the plural and vice versa.
2. Application of Terms and Conditions
2.1. In these Terms and Conditions, references to “Heathrow” are references to Heathrow Airport Limited (company number: 1991017, whose registered office is The Compass Centre, Nelson Road, Hounslow, TW6 2GW) (“Heathrow”).
2.2. In these Terms and Conditions, "you" and "your" refer to any person who enters Terminal 4 Priority Pick Up and/or registers for the Priority Pick Up Account and “we” and “us” refers to Heathrow. The contract for use of Terminal 4 Priority Pick up and the Priority Pick Up Account is made between you and Heathrow. APCOA Parking (UK) Limited (APCOA) is authorised to operate and manage this Terminal 4 Priority Pick Up and the Priority Pick Up Account Service on behalf of Heathrow.
2.3. These Terms and Conditions apply when you enter Terminal 4 Priority Pick Up to perform a pick-up (or for any other reason). Priority Pick Up is clearly indicated by signage and road markings. The Terms and Conditions also apply to payments for the Priority Pick Up and the Priority Pick Up Account.
2.4. When you enter Priority Pick Up and/or register for the Priority Pick Up Account, you agree to comply with these Terms and Conditions.
2.5. The VAT number for Heathrow Airport Limited is 927 3654 04.
2.6. If any terms apply to Blue Badge Holders, these can be found in Appendix 1, if in force.
3. Priority Pick Up Tariff
3.1. The tariff payable by you is displayed on signage in and around the Priority Pick Up zone and on the Heathrow Website. The Priority Pick Up tariff is payable on each occasion that a vehicle enters Priority Pick up, unless a discount or an exemption applies (see Clauses 5 below). The requirement to pay the charge applies 24 hours a day, 365 days of the year.
3.2. The tariff must be paid by midnight on the day after your visit.
3.3. Failure to pay the charge in accordance with these Terms and Conditions may result in a Tariff Pursuit Notice or Parking Charge being issued (see Clause 6 below).
3.4. The Priority Pick Up Tariff is categorised into time spent in the Priority Pick Up Zone. Any part of a minute referenced on the tariff is counted as a full minute (for example, 29 minutes 59 seconds is treated as 29 minutes). The Priority Pick Up Charge is not cumulative - the charge applicable is the single tariff band corresponding to the total duration of stay, except where stated for stays exceeding 60 minutes, in which case each subsequent 60-minute period (charged in full for any part thereof) is payable.
4. How to pay the Priority Pick Up Charge
4.1. The Priority Pick Up Charge is payable online, by automated telephone service, or by autopay functionality. Details are set out at clauses 4.2– 4.20 below.
Paying online:
4.2. You can pay for Priority Pick Up on the Heathrow Website after your visit.
4.3. Your email address (for receipt purposes) and the VRN for the vehicle accessing Priority Pick Up will be required to complete the purchase.
Accounts:
4.4. As well as the option to pay as a guest on the Heathrow Website, there are two types of accounts available to pay the Priority Pick Up Charge:
4.5. “Personal Account” – this allows you to set up automatic payments for any time the Registered Vehicle(s) accesses Priority Pick Up (“AutoPay”).
4.6. “Business Account” – this allows multiple vehicles (up to 50,000) to be linked to an account. You will be required to set up AutoPay to automatically take payment when any of the Registered Vehicles enters Priority Pick Up.
4.7. Personal Account and Business Account holders will be required to register a VRN to their account. A vehicle can only be registered to one account at any one time. If your vehicle is registered to another account, it will need to be removed from that account before being registered to your account.
4.8. If you remove a vehicle from your account, you will still be responsible for any unpaid Priority Pick Up payments incurred during the period that the Registered Vehicle was on your account.
4.9. If you are not the registered keeper of a Registered Vehicle which is registered to your account, it is your responsibility to inform the registered keeper or any other driver of that Registered Vehicle that you are paying the Priority Pick Up and/or Tariff Pursuit Notice or Parking Charge relating to that vehicle.
Paying the Priority Pick Up Charge as an account holder:
MANUAL PAY
Personal Account
4.10. You can pay for the Priority Pick Up by credit or debit card payment on the visit date and up to midnight (23:59:59) on the first consecutive day after the day the charge was incurred.
Business Account
4.11. Business Accounts are restricted to Autopay only.
AUTOPAY
Registering for Autopay
4.12. Once you have registered for a Personal Account or Business Account, you can set up Autopay. By registering for the Autopay service, you are providing us, via APCOA, with permission to automatically debit a payment card registered by you for each Priority Pick Up tariff incurred by any Registered Vehicle.
Priority Pick Up usage and charges
4.13. You will be able to review your Priority Pick Up usage when logged in to your Personal or Business Account at www.heathrow.com/terminal-4-priority-pick-up. This will indicate how many Priority Pick Up Charge(s) you have incurred, the Registered Vehicle(s) that have been detected, which Priority Pick Up Charge(s) have been paid and which Priority Pick Up Charge(s)still require payment (if Autopay is not enabled).
Disputing an Autopay Priority Pick Up Charge
4.14. If you wish to dispute an Autopay Priority Pick Up Charge you must:
(a) continue to make full payment of the outstanding balance; and
(b) contact APCOA (see contact details in Clause 8.15) and give notice that you dispute the Priority Pick up payment within 60 days of the disputed Priority Pick Up being logged to your account.
4.15. It is your responsibility to check the statement for your registered payment method and to raise any disputed payment by the given deadline.
4.16. You will be informed of the outcome of your Priority Pick Up payment dispute via your registered account email address. If the dispute is accepted, your Autopay payment card will be refunded to the value of the disputed Priority Pick Up payment within 10 days. If the dispute is not accepted, you will be informed via your registered account email address. This decision is final.
Auto-pay cancellation
4.17. We reserve the right to cancel the Autopay service on your account if any of the following occur:
(a) you fail to pay any amounts due, after a request for payment has been sent and the time limit for payment has expired;
(b) failure to collect payment from a registered Autopay card from the card details that you have provided; or
(c) you do not comply with these Terms and Conditions.
4.18. If money is owed by you or you have committed fraud (including, but not limited to, using a stolen card, identity theft, or taking steps to evade payment of the Priority Pick Up), your details may be passed to the appropriate law enforcement or debt collection agencies.
Account closure
4.19. You can close your account at any time by using the desktop or mobile websites. Account closure is permanent and cannot be reversed.
4.20. When you close your account, all Registered Vehicles will be removed. You will still be required to settle any outstanding Priority Pick Up Charge(s), Tariff Pursuit Notices or Parking Charge associated with the account.
Account closure due to non-usage
4.21. Non-use of your Priority Pick Up Account for a continuous period of 12 months will result in closure of your account. The last date of activity will be determined by the last date of any discounts applied for, payment services (Autopay) undertaken or charges paid associated with your account, or the last date on which you updated your personal details (whichever is latest). Once closed, an account cannot be reactivated, and a new account will need to be set up.
4.22. We will keep your records for 12 months after an Autopay service is closed (for whatever reason). After that period, we will only keep a summary of the information.
Refunds
4.23. Refunds will be made in the following circumstance where automatic payment for a Priority Pick Up has been disputed and we agree that the payment was taken erroneously.
5. Other exemptions and discounts
5.1. Unless otherwise stated, all vehicles entering the Terminal 4 Priority Pick Up are liable for the tariff.
5.2. Vehicles that are exempt from the Priority Pick Up Charge are:
(a) military vehicles;
(b) emergency service vehicles; and
(c) Heathrow operational vehicles, i.e., Heathrow-owned fleet; vehicles with a valid Heathrow landside permit which specifies that they have Priority Pick Up access; and vehicles with a valid approval which specifies that they have Priority Pick Up access.
6. Tariff Pursuit Notice Tariff and Parking Charges
Part A - Tariff Pursuit Notice
6.1. Any details of a Tariff Pursuit Notice can be found in Appendix 1, if in force.
Part B - Parking Charge
6.2. A Parking Charge may be issued to you if you fail to pay the Priority Pick Up Charge in accordance with these Terms and Conditions or you do not comply with any other requirement of these Terms and Conditions.
6.3. The amount specified on the Parking Charge must be paid within 28 days from the date of issue. A reduced payment option will be available for an initial period of 14 days. If you do not pay the reduced amount within this period, then the full amount of the Parking Charge will become due and payable.
6.4. If the Parking Charge is not paid within 28 days from the date of issue, further enforcement action may be taken and you may be liable for additional fees incurred as a result of your non-compliance including, without limitation, debt recovery costs.
6.5. When you enter Terminal 4 Priority Pick Up, your vehicle registration details will be identified by Automatic Number Plate Recognition for payment and enforcement purposes. In the event of a breach of these Terms and Conditions, we (via our trusted third party) may use the vehicle registration details to request and obtain details of the vehicle’s registered keeper from the Driver and Vehicle Licensing Agency. To find out more details about the personal information we collect, how and why we collect it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at the Heathrow Website (https://www.heathrow.com/privacy-notice).
7. Traffic Orders and Byelaws
7.1. The roads within the Airport, including the Terminal 4 Priority Pick Up, are regulated by traffic orders and byelaws. Notices specifying such traffic orders and the Heathrow Byelaws as may be applicable are displayed at the Airport.
7.2. Nothing in these Terms and Conditions replaces or in any way derogates from the provisions of such traffic orders and Heathrow Byelaws as may be in force from time to time. We reserve the right to take enforcement action against you (including through court proceedings) for breach of such orders or Heathrow Byelaws.
8. General
8.1. You use Priority Pick Up at your own risk. We do not accept liability for damage to your vehicle or theft of, or from, your vehicle whilst in the Priority Pick Up zone, or for loss or damage you may suffer in relation to the Priority Pick Up Account Service, unless such loss, damage or theft is caused by our negligence or the negligence of our agents or employees, and then only to the extent that our negligence has caused or contributed to the relevant loss, damage or theft.
8.2. You must drive carefully and responsibly in the Priority Pick Up zone and adhere to all instructions, including, but not limited to, speed restrictions. Please take care to be aware of all vehicles in motion within the Priority Pick Up zone.
8.3. You must comply with all directional signage and other instructions when in the Priority Pick Up zone.
8.4. The following are not permitted in Priority Pick Up and we reserve the right to refuse entry to or use of the Priority Pick Up zone if you carry out any of these activities in the Priority Pick Up zone:
(a) conducting any service work, cleaning or repairs to your Vehicle;
(b) carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
(c) filling or emptying of fuel tanks;
(d) misusing or damaging any part of Priority Pick Up;
(e) parking outside of a designated parking bays (appropriate to your Vehicle) or otherwise as instructed by Priority Pick Up staff;
(f) driving dangerously or too fast;
(g) making unnecessary noise or nuisance, including playing music in a way that disrupts other users of Priority Pick Up or people living or working nearby;
(h) filming or taking photographs;
(i) cooking or lighting fires;
(j) using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
(k) doing or attempting to do anything which is a criminal offence;
(l) spending excessive time (as we may determine) in your vehicle in the Priority Pick Up zone. This includes (but is not limited to) sleeping in your vehicle; and
(m) using the Airport mains electricity outlets for the purpose of charging electric vehicles.
8.5. Nothing in these Terms and Conditions limits our liability in the case of death or personal injury caused by our negligence or in the case of fraud.
8.6. For breaches of the restrictions set out in this clause, we, or APCOA (our Sub-contractor) may: (i) issue Parking Charge Notice(s) for breaches of the restrictions (for such amount as may be published at Priority Pick Up from time to time in respect); or (ii) cause your vehicle to be removed without notice and you will be responsible for the costs of such removal and recovery. This shall be included but not limited to:
(a) parking in an unsafe manner and/or impedes the free flow of traffic in or around Priority Pick Up.
(b) parking in an area in Priority Pick Up not specifically dedicated to parking, or in a restricted area in Priority Pick Up;
(c) parking beyond the bay markings in a single designated car parking bay;
(d) parking in a bay reserved for another purpose, including but not limited to:
i. parking in a disabled person’s parking space without clearing displaying a valid disabled person’s badge belonging to yourself or another occupant of the vehicle;
ii. parking a motor-cycle anywhere in Priority Pick Up, other than in a designated space for that purpose; and
iii. parking a low sided vehicle in a designated high sided vehicle bay;
(e) making off without payment; and
(f) picking up outside of a designated area.
8.7. Nothing in these Terms and Conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
8.8. Without prejudice to clauses 8.6 and 8.7, the Airport’s liability to you for the provision of using Priority Pick Up shall be limited to an aggregate of £120,000 (one hundred and twenty thousand pounds).
8.9. The Airport does not accept liability for any loss or damage you suffer as a result of using Priority Pick Up, this includes but is not limited to no liability for:
(a) any indirect or consequential loss;
(b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings; or
(c) any loss or damage howsoever occurring to you or your onward journey as a result of any wait, improper use or failure in the use of any of the services set out in these Terms and Conditions.
8.10. We do not accept liability for any failure to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, pandemics, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, cancellation or changes of schedules by airlines, and/or other circumstances that could not have reasonably been foreseen or prevented. Where such an event occurs, we will take reasonable steps to reduce its impact on the services we provide. Nothing in this clause affects your statutory rights.
8.11. Except as expressly stated in these Terms and Conditions, we shall not be obliged to amend or cancel your Priority Pick Up Charge.
8.12. These Terms and Conditions cannot be varied except in writing by us. Nothing said or done by any of our employees or agents is capable of varying these Terms and Conditions.
8.13. We reserve the right to change the Terms and Conditions at our discretion, but once you have made a payment the Terms and Conditions which apply are those which were published at the time of payment.
8.14. Any enquiries relating to Priority Pick Up and/or these Terms and Conditions should be addressed to APCOA via Live Chat or via telephone on 0333 200 7459.
8.15. All matters relating to payments, refunds, customer accounts, enquiries and challenges are handled by APCOA via the following channels:
(a) Customer Services phone number (Monday to Friday 08:00 to 20:00 and Saturday and Sunday 08:00 to 17:00, closed on public holidays) - 0333 200 7459.
(b) Help Centre for Live Chat and email - Help Centre
Last updated: June 2026
Appendix 1
Not currently used – no Tariff Pursuit Notice terms in force as of June 2026.
Appendix 2
Blue Badge Holders
No Priority Pick Up Charge exemption in place for Blue Badge Holders as of June 2026.
